Legal
Terms & Conditions
These Terms govern your access to and use of WiserReview's review management platform, widgets, email tools, integrations, and related services.
1. Acceptance of Terms
By creating a WiserReview account, accessing our platform, or using any of our services, you (“you”, “Merchant”, or “User”) agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree with these Terms, do not use our services. You must be at least 18 years of age to create an account.
2. Services Description
WiserReview, operated by Tatvam Cloud Solutions, Inc, provides a SaaS platform that includes:
- Review collection via customizable forms, email requests, and platform integrations
- Review display widgets (carousels, pop-ups, badges, walls, etc.) for merchant storefronts
- Dashboard for moderating, responding to, and managing reviews
- Email review request sequences and campaigns
- Integration with e-commerce platforms including Shopify, WooCommerce, Wix, BigCommerce, Ecwid, Squarespace, and Prestashop
- AI-assisted review generation, grammar correction, and sentiment analysis
- Analytics and reporting on review performance
- Import and export of review data
- User-generated content (photos, videos) collection and display
We may update, modify, or remove features at any time. We will provide reasonable advance notice for material changes that negatively impact existing functionality.
3. Account Registration & Security
- You must provide accurate, current, and complete information during registration.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
- You must notify us immediately of any unauthorized use of your account at [email protected].
- You may not share your account credentials with unauthorized third parties.
- We reserve the right to suspend accounts where we detect unauthorized access, abuse, or security risk.
4. Acceptable Use
You may not use WiserReview to:
- ✕Violate any applicable law, regulation, or third-party rights
- ✕Upload, transmit, or display illegal, harmful, defamatory, or fraudulent content
- ✕Send spam, unsolicited commercial communications, or misleading review requests
- ✕Solicit, incentivize, or fabricate fake reviews in violation of platform policies (Shopify, Google, etc.)
- ✕Interfere with or disrupt the platform, servers, or networks
- ✕Attempt to gain unauthorized access to any part of our systems
- ✕Reverse-engineer, decompile, or attempt to extract the source code of our platform
- ✕Resell, sublicense, or white-label our services without a written reseller agreement
- ✕Scrape or harvest data from the platform using automated means
- ✕Harass, impersonate, or harm any user, merchant, customer, or our team members
Violation of this section may result in immediate account suspension or termination without refund.
5. Subscription, Billing & Payments
5.1 Subscription Plans
WiserReview offers monthly and annual subscription plans. All fees are charged in advance. Subscription details are available at wiserreview.com/pricing.
5.2 Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date via your dashboard or by contacting [email protected].
5.3 Pricing Changes
We may update plan pricing. Price changes take effect at the next billing cycle. We will notify you at least 30 days in advance of any price increase.
5.4 Refund Policy
- • You may request a full refund within 14 days of your first purchase.
- • Refund requests must be submitted through your dashboard or by emailing [email protected].
- • Refunds are processed within 7–10 business days.
- • Renewals after the initial term are non-refundable. You may cancel future renewals at any time.
5.5 Failed Payments
If a payment fails, we will notify you. Access to paid features may be suspended if payment remains unresolved for 30 days after the due date.
5.6 Implementation & Custom Setup
When our team handles implementation, standard setup costs are typically covered under the highest plan tier. For open-source platforms or custom site builders requiring additional engineering effort (custom themes, modules, checkout flow adjustments), pricing during the initial setup period may vary on an approval basis. Once setup is complete, billing moves to standard plan pricing.
5.7 Payment Processing
All payments are processed by Chargebee (PCI DSS Level 1 certified). WiserReview does not store, process, or transmit credit card data. Your card details are handled entirely by Chargebee in compliance with PCI DSS requirements.
6. Data Processing
By using WiserReview, you acknowledge that we will process personal data of your customers (end consumers) on your behalf as a Data Processor, in accordance with your instructions and applicable data protection laws.
As a merchant (Data Controller), you are responsible for ensuring you have a lawful basis to collect and share customer data with WiserReview (e.g., through your privacy policy, terms of service, and any required consent mechanisms on your storefront).
Our full Data Processing Agreement (DPA) is available at wiserreview.com/dpa. Enterprise customers may request a countersigned copy by emailing [email protected].
7. Your Content
You retain ownership of all content you upload to WiserReview, including reviews, images, messages, and business data (“Your Content”).
By using our services, you grant WiserReview a limited, non-exclusive license to store, process, and display Your Content solely for the purpose of delivering the services to you. We will not use Your Content for any other purpose.
You represent that you have the right to upload Your Content and that it does not infringe any third-party rights. You are solely responsible for the accuracy, legality, and integrity of Your Content.
8. Intellectual Property
WiserReview, its software, designs, logos, trademarks, and platform content are the exclusive property of Tatvam Cloud Solutions, Inc. All rights are reserved.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the services during your subscription. You may not copy, modify, distribute, reverse-engineer, or create derivative works from any part of our platform.
9. HTTPS & Custom Domains
WiserReview provides automatic HTTPS for all accounts, including custom widget domains. By connecting a custom domain, you authorize us to request and manage SSL/TLS certificates on your behalf via Cloudflare. You are responsible for ensuring the domain is validly registered and that you have the right to use it.
10. Service Availability
WiserReview targets 99.95% monthly uptime, backed by Microsoft Azure's infrastructure SLA, MongoDB Atlas replica sets with automatic failover, and Cloudflare CDN for widget delivery from 300+ global edge locations.
Planned maintenance windows will be communicated in advance where possible. We are not responsible for outages caused by third-party infrastructure providers or events outside our reasonable control (see Section 14). For full infrastructure and recovery details, see Infrastructure Security and Backup & Recovery.
11. Disclaimers of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE WILL MAKE COMMERCIALLY REASONABLE EFFORTS TO MAINTAIN PLATFORM STABILITY AND SECURITY.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TATVAM CLOUD SOLUTIONS, INC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY:
- • Special, incidental, indirect, or consequential damages
- • Loss or corruption of data
- • Lost profits or revenue
- • Service interruptions
- • Costs of procuring substitute services
OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to indemnify, defend, and hold harmless Tatvam Cloud Solutions, Inc and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the services; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.
14. Force Majeure
We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, acts of government, internet infrastructure failures, third-party provider outages, or other force majeure events.
15. Termination
- • By You: You may close your account at any time through your dashboard or by contacting [email protected].
- • By Us: We may suspend or terminate your account for violation of these Terms, non-payment, or conduct that threatens the security or integrity of our platform.
- • Inactivity: Accounts that remain inactive for 60 days after plan cancellation may be permanently deleted. You will be notified before deletion occurs.
- • Effect of Termination: Upon termination, your right to access the services ceases. Sections 7, 8, 12, 13, 16, and 17 survive termination.
16. Third-Party Services & Links
WiserReview integrates with third-party platforms (Shopify, WooCommerce, etc.) and may contain links to third-party websites. We are not responsible for the content, privacy practices, or actions of any third-party service. Your use of third-party integrations is subject to their respective terms of service.
17. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms or the services shall be resolved exclusively in the state or federal courts located in Delaware, United States. You consent to the personal jurisdiction of such courts.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.
18. General Provisions
- • Entire Agreement: These Terms, together with the Privacy Policy and DPA, constitute the entire agreement between you and WiserReview.
- • Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
- • Waiver: Failure to enforce any right does not constitute a waiver of that right.
- • Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.
- • Language: These Terms are written in English (US). In case of conflict with any translation, the English version controls.
19. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of the services after changes take effect constitutes acceptance of the updated Terms.
20. Contact
For any questions about these Terms: